Additional charges
As of 03 February, 2012, the additional charge for computerized booking services is increased from 3.30 to 3.70 Euro for each flight leg with code YR.
Service charges and penalty fees
| In Russia | Outside Russia | ||
|---|---|---|---|
| Booking (per leg) |
3,70 EUR1
|
3,70 EUR1
|
|
| Issuance of tickets at office | Int. |
800 RUB
|
25 EUR
|
| Domestic |
350 RUB
|
25 EUR
|
|
| Re-issuance of tickets at office | Int. |
800 RUB
|
25 EUR
|
| Domestic |
350 RUB
|
25 EUR
|
|
| Ticket refund | Int. |
25 EUR
35 EUR2
|
25 EUR
|
| Domestic |
900 RUB
1400 RUB2
|
25 EUR
|
|
| Issuance of paper ticket instead of e-ticket |
10 EUR
|
10 EUR
|
|
| Confirmation and information |
500 RUB3
|
—
|
|
| Issuance of flight documents for groups consisting of | fewer than 20 passengers |
50 EUR
|
—
|
| 20 to 50 passengers |
100 EUR
|
—
|
|
| 50+ passengers |
150 EUR
|
—
|
|
1The charge is refunded if the passenger cancels his/her reservation and returns the ticket.
2Effective as of 15 February, 2012.
3Effective as of 10 August, 2011 List of paid information:
- flight confirmation on the basis of an air ticket (boarding coupon required for lost-item report);
- confirmation of the purchase of an air ticket used later for flight (passenger coupon, itinerary receipt required for lost-item report);
- calculation of the cost of flight inside Russia (to the Russian border) in case of international flights; locations of railway stations nearest to border checkpoints, etc.;
- print and stamped reservation confirmation for submission to a consulate.
____________________________________________________________________________
*Payments shall be made in Russian rubles at the exchange rate on the date of payment
**Service charges paid for at Aeroflot sales offices are not refundable, except when the Customer returns a ticket that was not used.
Fuel charges
| Route | Fuel charge for each flight segment* |
|---|---|
| between Moscow and locations in America/Asia | 90 EUR (from 15.06.11) |
|
between locations in Japan and Moscow/St.-Petersburg between locations in Japan and locations in Europe/Middle East/CIS |
18 000 JPY (from 01.10.11) 19 000 JPY (from 01.10.11) |
|
between Moscow and locations in Europe between Moscow and CIS: Tashkent/Bishkek/Donetsk between Moscow and CIS: Kiev/Simferopol/Baku/Yerevan/Minsk |
41 EUR (from 01.03.12) Not charged Not charged |
| between Moscow and Samarkand |
Not charged (from 15.11.11) |
| between Moscow and Ashkhabad |
Not charged (from 30.10.11) |
| between Rostov-on-Don and locations in Europe/Middle East | 41 EUR (from 05.03.12) |
|
between locations in the Russian Federation between Moscow and Khabarovsk/Petropavlovsk-Kamchatsky/Yuzhno-Sakhalinsk/Blagoveschensk/Vladivostock between Moscow and St.- Petersburg |
1500 rubles (from 25.04.12) 2000 rubles (from 25.04.12) Not charged |
*The fuel charge for the flight segment in the opposite direction corresponds to the fuel charge for the flight segment from Moscow.
The fuel charge quoted in euros shall be paid in rubles applying the exchange rate effective as of the payment date.
The fuel charge shall be refunded if the passenger refuses from flight and submits his/her ticket for refunding.
Notification about government taxes, fees, and duties
The cost of a ticket may comprise taxes, fees, and duties set by government agencies of specific countries where uplift is performed.
